Here’s a link to the New York Times article:
Closed in Error on Google Places, Merchants Seek Fixes-NY Times
This article ran September 5, 2011 in the New York Times. We were contacted by the writer David Segal- he had seen a post I had put up on a Google support forum site. Twice in 2 1/2 months someone had clicked a link on the Google Places page reporting that we were permanently closed. I had gone to the Google Places site for us and atleast 6 times had clicked the link where it said we were closed reporting to Google that we were not and giving all my contact info so they could validate I was the owner. I didn’t get any response and we were still listed as closed. Finally I searched online for telephone numbers. First one had a final message that they had no live person or voice message for Google Places. Second number I did get to talk with someone, however Google Places was not their Department and she suggested I go online to the Google Places support Forum. This I did and apparently David Segal [the writer at New York Times] saw my post and contacted us.
Many folks are using iPods etc. as they travel and click on to Google Places to find businesses in the area in which they are travelling. We know we lost business. It is our hope that Google will in the future make an effort to contact listed businesses before they report them as permanently closed. Secondly we are greatfull to David Segal for writing this article.